We understand that unforeseen circumstances may arise, leading to the need to cancel your vacation rental reservation. To ensure clarity and transparency, we have established the following cancellation policy.
Cancellations made 7 or more days before the scheduled check-in date will be eligible for a full refund minus 10% for credit card processing fees. Cancellations made within 7 days of the scheduled check-in date are non-refundable.
Refunds will be processed within 2 business days from the date of the cancellation request.
Credit Card Processing Fees
The 10% deduction is applied to cover credit card processing fees incurred during the initial transaction.
To initiate a cancellation, please notify us via email at email@example.com or by calling our customer service hotline at (940) 260-7874. Please include your reservation details, including the booking reference number, in all communication.
In the case of documented emergencies or exceptional circumstances, we may consider refund requests on a case-by-case basis.
While we understand that plans may change, modifications to reservations are subject to availability and may incur additional fees.
Guests who do not arrive for their reservation without prior notice will be considered a no-show, and the reservation will be subject to the cancellation policy.
In the event of circumstances beyond our control, such as natural disasters or government-imposed travel restrictions, we reserve the right to adjust our cancellation policy accordingly.
By confirming your reservation, you acknowledge and agree to abide by this cancellation policy. We recommend that guests consider purchasing travel insurance to mitigate any potential financial losses resulting from unforeseen events.
Thank you for choosing Motorboat Inn for your accommodation needs. If you have any questions or concerns about our cancellation policy, please do not hesitate to contact us.